ITIL 4 Managing Professional Package (Paperback)

ITIL 4 Managing Professional Package Cover Image
By The Stationery Office (Editor)
$425.00
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Description


ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the previous version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. The 'ITIL 4 Managing Professional' range comprises the Higher Level ITIL 4 publications and follows on from ITIL 4 Foundation. Their audience ranges from those who have undertaken ITIL 4 Foundation, those who are responsible for managing IT-enabled products and services, to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice who wish to transition across to ITIL 4 and become an ITIL Managing Professional. Delegates must undertake all four modules of; 'Create, Deliver and Support', 'Direct, Plan and Improve', 'Drive Stakeholder Value' and 'High Velocity IT' to become an ITIL Managing Professional. All modules have a supporting publication and.

About the Author


Privatized from HMSO in 1996, TSO has a 200-year inheritance of secure, no-fail delivery to Her Majesty's Government and Parliament and it is the largest publisher in the UK by volume, publishing over 15,000 titles a year.


Product Details
ISBN: 9780113316687
ISBN-10: 0113316682
Publisher: Stationery Office Books (TSO)
Publication Date: August 28th, 2020
Pages: 1
Language: English
 
 
 
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